Shipping Policy

Last Updated: 16 April 2026

1. Overview

This Shipping Policy explains how Nector Foods Private Limited (operating under the brand “Kasmirana”) processes, packages, and delivers orders placed on www.kasmirana.com. By placing an order, you agree to the terms outlined below.

2. Shipping Coverage

2.1 Domestic Shipping (India)

We currently ship to all serviceable PIN codes across India. Some remote areas, north-east states, J&K interiors, Andaman & Nicobar, and Lakshadweep may experience extended delivery timelines or limited COD availability. Serviceability is checked automatically at checkout based on your PIN code.

2.2 International Shipping

International shipping is available to select countries. Customs duties, import taxes, and clearance charges levied by the destination country are the sole responsibility of the customer and are not included in the order total. International shipping availability and rates will be displayed at checkout.

3. Order Processing Time

Orders placed on Sundays and public holidays will be processed on the next working day. Bulk orders, custom packaging requests, or large orders may require additional processing time.

4. Estimated Delivery Timelines

4.1 Domestic (India)

4.2 International

• United Kingdom, USA, Canada, Australia, UAE, Singapore: 7–15 working days (depending on customs clearance)
• Other countries: 10–21 working days

Delivery timelines are estimates and not guaranteed. They begin from the date of dispatch, not the order date.

5. Shipping Charges

5.1 Domestic

• Free Shipping on all prepaid orders within India (no minimum order value required), unless explicitly stated otherwise on the product page or at checkout
• Cash on Delivery (COD) orders may attract a nominal handling fee of ₹49–₹99, displayed at checkout
• COD availability depends on PIN code and order value (typically capped at ₹5,000)

5.2 International

International shipping charges are calculated dynamically at checkout based on destination country, order weight and dimensions, and selected shipping method. Customs duties, import taxes, and clearance fees are NOT included and are payable by the customer to the destination authorities.

6. Shipping Partners

We work with reputed logistics partners to ensure safe and timely delivery, including:

• Delhivery
• BlueDart
• DTDC
• India Post (Speed Post) — for remote PIN codes
• Shiprocket (multi-courier aggregation)
• DHL / FedEx — for international shipments

The shipping partner assigned to your order is determined by your PIN code, package weight, and service availability.

7. Order Tracking

Once your order is dispatched, you will receive:

• An email confirming dispatch with tracking number and link
• An SMS with tracking link (to your registered mobile number)
• WhatsApp notification (if opted in)

You can also track your order anytime by logging into your account at www.kasmirana.com → My Orders, or directly on the courier partner’s website using the tracking number provided.

If tracking information is not updated within 48 hours of dispatch confirmation, please contact us at [email protected].

8. Packaging

All Kasmirana saffron is packed in:

• Food-grade, vacuum-sealed primary packaging to preserve crocin, safranal, and aroma
• Tamper-evident outer carton to ensure authenticity
• Cushioned shipping packaging with bubble wrap and corrugated box to prevent damage during transit
• Eco-friendly fillers wherever possible

Each pack includes a unique QR code linking to the lab test report for that specific batch.

9. Delivery Attempts & Failed Deliveries

9.1 Delivery Attempts

Most courier partners make 2–3 delivery attempts. If you are unavailable, the courier will leave a notification with rescheduling instructions and attempt redelivery on subsequent days. If all attempts fail, the package will be returned to origin (RTO).

9.2 RTO (Return to Origin)

If a package returns to us due to incorrect / incomplete address, customer unavailability after 3 attempts, refusal to accept delivery, or wrong contact number:

• For prepaid orders: Refund of order amount minus actual courier charges (typically ₹100–₹250)
• For COD orders: No refund applicable. Re-shipping requires a fresh order or payment of redelivery charges

9.3 Address Accuracy

You are responsible for providing a complete and accurate shipping address including pin code, landmark, and active mobile number. We are not liable for delays or failed deliveries due to incorrect information.

10. Damaged / Tampered Packages

If your package arrives damaged, tampered with, or open:

1. Refuse delivery if possible (especially for COD)
2. If accepted, photograph the package from multiple angles before opening
3. Email photos and your order number to [email protected] within 24 hours of delivery
4. We will arrange a free replacement or full refund — your choice

Claims for damaged packages received without photographic evidence within 24 hours may be denied due to courier insurance requirements.

11. Lost-in-Transit Packages

If tracking shows no movement for 7 consecutive days after dispatch (domestic) or 15 days (international), we will initiate a tracer with the courier partner, resolve the case within 7–10 working days, and offer a full refund or replacement.

12. Force Majeure & Delays

Delivery delays may occur due to natural disasters, weather conditions, pandemics, lockdowns, government restrictions, strikes, civil unrest, transportation disruptions, customs delays (international orders), or delivery to remote / restricted areas. We are not liable for delays caused by such events but will keep you informed and assist where possible.

13. Address Changes Post-Order

• Address changes are accepted only before order dispatch
• Email [email protected] within 12 hours of order placement with your order number and revised address
• Once dispatched, address changes are not possible

14. Multiple Items / Split Shipments

For orders containing multiple items, we may ship them in separate packages based on inventory availability. You will receive separate tracking numbers for each shipment. No additional shipping charges apply.

15. International Customs & Duties

• All applicable customs duties, import taxes, GST, VAT, and brokerage fees are payable by the recipient
• We declare actual product value on the customs invoice (we do not under-declare value)
• If a package is held at customs, you will be contacted by the courier to complete clearance
• If a customer refuses to pay duties or fails to clear customs within the stipulated time, the package may be returned, abandoned, or destroyed by customs authorities. In such cases, no refund will be issued for product cost or shipping charges already paid

16. Saffron Storage During Transit

• Avoid leaving the package in direct sunlight or temperatures above 35°C for extended periods
• Once received, store as per the instructions on the pack: cool, dry, dark place in an airtight container

17. Contact for Shipping Queries

Email: [email protected]
Subject Line: “Shipping Query – Order #[ORDER NUMBER]”
Response Time: Within 24 hours (working days)
Phone: 9876543210
Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)

18. Updates to This Policy

We reserve the right to modify this Shipping Policy at any time. Updated terms will be posted on this page with a revised “Last Updated” date. The version in force at the time of your order placement will apply to that order.

This Shipping Policy forms an integral part of our Terms & Conditions. By placing an order, you agree to the terms of this policy.